We’ve put together some answers on quilting questions and concerns. We hope these FAQs will help you enjoy quilting and all things quilting related.
If you have questions that this page does not answer-or if you have any suggestions on articles or items you would like to see addressed here, please let us know by contacting us:
Telephone: 01322619012 or 07947643261
Mail: Patch And Mix Crafts 5 Ruxton Close, Swanley, Kent. BR8 7DA
What is the physical address of the shop?
Our address is 5 Ruxton Close, Swanley, Kent. This address may be used with map programs to get directions to our shop.
What are your shop hours?
Our shop is always open for online shopping and if you are local, you drop by Monday through Saturday from 0900hrs to 1600hrs.
How do I get to the shop?
From Sidcup, drive towards Asda Swanley and after the Total petrol station, take the 3rd turning on the right, after the Honda Bike Garage, into Oliver Road and then the 1st left into Ruxton Close.
From the M25, get off at junction 3 and drive into Swanley. At the first roundabout, take the 2nd exit; at the next roundabout, take the 3rd exit; at the next roundabout, take the first exit, always keeping Asda to your left; at the next roundabout, take the 3rd exit. Take the 1st left into Oliver Road and another 1st left into Ruxton Close. We are at no 5.
What is a fat quarter?
A fat quarter is a quarter yard or metre cut that measures approximately 18″ x 22″ (19.5” x 22”) rather than the standard 9″ x 44″ (9¾” x 44”) quarter yard called a skinny.
How wide is your fabric?
All fabric sold by the metre is 44″ wide, unless stated otherwise in the description.
How much fabric do I need to make a quilt?
The amount of fabric you will need will vary depending on what size your quilt will be and how intricate the piecing. It is best to use a pattern that tells you exactly how much of each fabric is required. As a very general guideline here is the approximate yardage needed for standard sized quilts:
A crib size 45″ x 60″ requires approximately 3 m for a pieced top, 1-1/2 m for backing, and 1/2 m for binding.
A twin size 72″ x 90″ requires approximately 9 m for a pieced top, 5-1/2 m for backing, and 3/4 m for binding.
A double size 81″ x 96″ requires approximately 10 m for a pieced top, 6 m for backing, and 1 m for binding
A queen size 90″ x 108″ requires approximately 12 m for a pieced top, 9 m for backing, and 1 m for binding.
A king size 120″ x 120″ requires approximately 15 m for a pieced top, 10 m for backing, and 1-1/4 m for binding.
However, these are only general guidelines for helping you determine fabric purchasing, we cannot guarantee that these yardage amounts will be accurate for the quilt that you plan to make.
What are your shipping charges?
Our shipping charges are based on the weight of the merchandise being purchased. Our standard method of shipping is Royal Mail with next day delivery. The shipping rates reflect their prices. Purchases over £80.00 are free.
What is the minimum yardage for ordering fabric?
When ordering individual fabrics, the minimum cut is a quarter of a metre.
Why are your shipping charges so high?
We try to keep our shipping charges as low as possible. All of our shipping charges have been determined by researching the actual average cost of shipping our packages. Also, delivery is guaranteed.
If your order gets to you in poor condition, or not at all, we’ll take care of it!
Web Site Questions:
How do I check the status of my order online?
To check the status of your order, log into your account. Your orders will be displayed under “Order Status,” and you may click on the order number for more details.
How do I get e-mail promotions?
We regularly send out e-mails announcing upcoming events or advertising special sales. Please log in on our Web site and click on “My Account;” then go to Login Information, and click on “edit.” To be included in our e-mail promotions just click on the box so that a check mark appears. Then click “Update.”
What if I forget my password?
Click on “Forget Your Password? Click Here” in the box entitled “Existing Customer Login.” Fill in the e-mail address that you use for your log in and click the box for “Send password to above e-mail” or “Answer Secret Question,” then click on “Next.” Depending on your selection, your password will either be emailed to you or will be displayed immediately on the screen Or you can contact us.
How can I change my e-mail address or my password?
You may change your e-mail address or password right from the Web site at any time. Simply log in and go under “My Account.” At your Login Information, click on “edit.” From there you may change your e-mail address, your password.
If an item in my order is on backorder, will I be charged again for shipping?
NO. You are charged the total amount of postage and handling when the first portion of your order
is shipped. All backorders will be sent when they are available with no additional postage and handling.
When is my credit card charged?
Your credit card will be charged as soon as your order is placed.
What if something in my order is damaged or missing?
Delivery is guaranteed. If your order gets to you in poor condition, or not at all, it is not your problem, it is ours. Please contact us by e-mail at email@example.com or by phone at 01322619012. Let us know what the problem is and we’ll take care of it!
Why did I not receive an e-mailed confirmation of my order?
Within ten minutes from the time you submit your order you should receive an e-mailed order confirmation. These e-mails are sent directly from our bulk e-mail server and may be filtered automatically as Spam or junk mail, depending on your e-mail settings. To avoid this happening, please add firstname.lastname@example.org to your address book. If you did not receive your e-mail confirmation and would like us to resend it for you, please contact us at 01322619012 or e-mail email@example.com.